The Petal Journey — Legal reading
Privacy Policy
This Privacy Policy describes how The Petal Journey, operating via thepetaljourney.com, handles personal data submitted through enquiry forms, email, and phone contact. It covers what is collected, why it is used, how long it is kept, and your rights.
This document does not cover attraction ticket sellers or other third-party sites. We do not sell entry tickets for Flower Dome Singapore, Cloud Forest Singapore, Floral Fantasy Singapore, Supertree Grove Singapore, or the Supertree Observatory Singapore. Last updated 13 September 2026.
How to read this policy
What applies when you ask about a guided walk
Use the rows on the right to move through this privacy policy. Each part explains one practical point. If you only need to make a request about your data, go to the contact for privacy requests at the end.
Contact pageScope note
This policy applies to data you give to The Petal Journey when you request guiding details for walks around Gardens Singapore, including questions about Singapore gardens itinerary options, Gardens Singapore map orientation, and planning around the Singapore light show gardens and Supertree light show Singapore. It does not apply to data you give directly to official attraction sellers, transport providers, or telecom operators. Those parties follow their own policies.
Covers
- Enquiry forms, email, and phone calls to us
- Scheduling and day-of coordination messages
- Basic server logs for security
Does not cover
- Ticket purchases made with official sellers
- Payment card details, which we do not request
- Data you share with map or transport apps
Operator and data we collect
Who holds your enquiry and what is asked
Operator and scope
The operator for this site is The Petal Journey, reachable at 18 Marina Gardens Dr, Singapore 018953, phone +65 6420 6848. This policy applies to data provided when requesting guiding details, such as name, email, phone number, visit dates, group size, and message content.
Typical enquiries concern guided walks that may pass Flower Dome Singapore, Cloud Forest Singapore and its indoor waterfall Singapore and giant waterfall Singapore view, Floral Fantasy Singapore, Supertree Grove Singapore, and Singapore flower gardens. We use your details only to plan and confirm the guiding part. Entry arrangements stay with official sellers.
It does not apply to data you provide directly to official attraction sellers or transport providers. Those parties operate under their own policies, and you should read their notices before you share details with them.
Data we collect
We collect details you submit: contact identifiers, preferred dates and times, group information including mobility notes relevant to route planning, and correspondence records. For example, telling us about step-free needs helps us suggest a workable meeting point and pace.
Technical data such as basic server logs may record access date, pages viewed, and approximate device information for security and operation. This helps us keep the site running and diagnose faults.
We do not request ticket payment card details for attraction entry and ask users not to send them. If card details arrive by mistake in an email, we delete that part and ask you to contact the ticket seller directly.
Purposes of use
Why your details are used
- To respond to enquiries and propose guiding times and meeting points near 18 Marina Gardens Dr, including orientation with the Gardens Singapore map.
- To manage scheduling and confirmations, and to communicate day-of coordination such as a delayed start or a change of meeting shelter.
- To use technical logs to maintain site security and diagnose faults. Data is not used to issue attraction tickets, as the service does not sell tickets.
- To send follow-up information only where you asked for it. We do not add enquiry contacts to a general mailing list.
Legal basis and consent
Voluntary, request-based handling
Where applicable, processing is based on the need to respond to a user request and take steps prior to a guiding arrangement, and on legitimate interests in operating a correspondence-based service.
By submitting a form or contacting us, you provide the details voluntarily for the stated purpose. You may withdraw consent for further correspondence by contacting us, without affecting prior handling needed to answer the original enquiry.
If you write on behalf of a group, please share this notice with other adults in the group and send only details they agreed to share.
How guiding works
Sharing and processors
Data is not sold. Sharing stays narrow.
Personal data is not sold. It may be shared with a named guide assigned to the requested date for coordination purposes, such as confirming group size, pace, and meeting point.
It may also be shared with basic service providers used to operate email and hosting. Those providers process data only on instructions and for the stated purposes.
Ticket sellers, map providers, or telecom operators used by the visitor remain independent controllers of any data the visitor gives them directly. If you buy entry for Flower Dome Singapore or Cloud Forest Singapore, that purchase is between you and the seller.
Retention
How long correspondence is kept
Enquiry correspondence is retained for a period needed to handle the request, manage scheduling, and address follow-up questions, generally no longer than 24 months after last contact unless a confirmed booking requires longer record-keeping.
Technical logs are retained for shorter periods for security purposes, then overwritten in rotation. Users may request earlier deletion as described below, subject to obligations to retain confirmations where required.
Open daily 09:00–18:00. If your dates change, tell us early so we can update or remove the earlier thread.
User rights
Access, correction, deletion, and pause on contact
You may request access to personal data held about you, correction of inaccurate details, deletion of enquiry data, and restriction of further contact. Send the request with the email or phone number originally used, so identity can be matched to correspondence.
Responses are provided within a reasonable time. Where deletion is requested, confirmations needed for ongoing or disputed arrangements may be retained until the matter is closed, then removed.
Include the original enquiry date and the name used, so the thread can be found quickly.
Tell us what to change: a corrected phone number, a removed mobility note, or full deletion.
If someone else wrote on your behalf, ask them to forward your request or confirm permission.
Contact for privacy requests
Where to send questions
Privacy requests and questions about this policy should be directed via the contact page or by phone at +65 6420 6848, referencing the original enquiry date.
Include the contact details used in the enquiry to help locate correspondence. Address for written notes: 18 Marina Gardens Dr, Singapore 018953.
This policy may be updated to reflect operational changes; the version published on this page applies to subsequent enquiries. For guiding context, you can also review:
Independent guided walks — not official ticketing — meet 18 Marina Gardens Dr — tel +65 6420 6848