Contact — Gardens Singapore guided walks
Contact The Petal Journey to Request Guiding
Write to request a guided walk around Gardens by the Bay or to check availability for your dates. We reply with guide times, meeting details, and what to bring.
Enquiry form
Tell us your dates and we plan the walk
Use the form or call during daytime hours in Singapore. Short messages with clear facts get faster answers than long open questions. No tickets are issued in this exchange — guiding only.
How to send a request
Five facts that speed up our reply
Visit date plus two preferred start times, so we can match a free guide without long back-and-forth.
Group size with ages of children, for pacing through Flower Dome Singapore and Cloud Forest Singapore.
Areas you want to include — Supertree Grove Singapore, Floral Fantasy Singapore, Skyway or Observatory.
Timed entries you already hold, so we order the route around your Singapore Flower Dome and waterfall slots.
Mobility notes and language needs, stated plainly so the loop fits your group from the start.
We confirm whether a guide is free and propose a route order for Gardens Singapore. Prefer to talk? Call +65 6420 6848 in daytime hours.
After you write
What happens once your enquiry reaches us
Reply with times
We send available guiding times, the exact meeting pillar or door, walk duration, and the guiding fee quoted separately from tickets.
You confirm guiding
You confirm guiding with us, then buy your own entries for matching times from official sellers — including indoor waterfall and Supertree light show slots where needed.
Meet and walk
Closer to the date we reconfirm meeting details and check official notices for closures. On the day, meet the named guide and show your own tickets at each gate.
If your Singapore gardens itinerary is tight, share gate times early. We keep the order practical: conservatories first in heat, grove and light show after dusk. Read our itinerary and map planning notes before you buy entries.
Meeting location
Find us at the main arrival area
Standard meeting is around the main arrival area at 18 Marina Gardens Dr, Singapore 018953, near Bayfront MRT access and the conservatory approach paths. Your confirmation names the exact spot because different routes start at different doors.
- Arrive 15 minutes early with tickets ready on your phone, brightness up.
- By taxi, allow extra minutes for drop-off queues on weekends and show evenings.
- If delayed, call +65 6420 6848 promptly so we can reorder stops.
- Use the Gardens Singapore map in your confirmation to pick the right door — Flower Dome, Cloud Forest, or Grove side.
18 Marina Gardens Dr, Singapore 018953
Bayfront MRT — conservatory paths
Phone and response hours
When to write and when to call
Phone +65 6420 6848 is answered during daytime hours in Singapore for availability checks and day-of coordination. Written enquiries are answered in the order received, usually with route and fee details.
Weekend and evening show dates — especially Singapore light show gardens and Supertree light show evenings — need earlier requests. If your date is within 48 hours, call rather than relying on the form alone. Keep your phone on silent but reachable during the walk for gate or queue updates.
Open daily 09:00–18:00 — [email protected]
Ticket responsibility reminder
We guide — you hold your own tickets
All attraction entries remain your purchase. WE DO NOT SELL TICKETS — WE ARE NOT OFFICIAL DEALERS, WE ONLY PROVIDE A GUIDE FOR VISITING GARDENS OF THE BAY. Do not send us ticket payments or card details for attraction entry.
Buy Flower Dome, Cloud Forest with its giant waterfall, Floral Fantasy, Skyway, or Observatory entry only from official channels. Keep QR codes with brightness up plus ID where your ticket type requires it. Our confirmation covers guiding only and cannot be used for entry.
Group and mobility
What to include so the route fits
Tell us total headcount, wheelchair or stroller use, walking stamina, and need for frequent seating. Mention height sensitivity if Cloud Forest walkways or Skyway are in your plan. Mention language needs plainly so we assign accordingly where possible.
These facts change route order and pace more than any other detail — more than the choice between Singapore flower gardens or Floral Fantasy corners. Without them we must plan a generic loop that may not suit your group.
Changes and delays
If plans shift before or during the walk
If your dates shift, write as early as possible with alternate times and we will offer what remains free. If you are delayed on the day, call so we can reorder stops to protect timed entries within booked hours.
Guiding cancellation terms are stated in your confirmation. Ticket changes or refunds must be handled by you with the official seller because we never hold ticket funds. Keep both confirmations accessible until the walk ends.
Private assistance
An independent guiding service
The Petal Journey via thepetaljourney.com is a private independent guiding service. We are not owned by or acting for Gardens by the Bay. Paying for our guide does not create attraction entry rights.
Official hours, ticket terms, and closure decisions prevail over any general guidance on this site. Verify them on official channels before travel. We help you apply them during the walk.
Email [email protected]
About our team — About us
Questions before you write
Contact questions, answered plainly
Will you sell us tickets if we ask?
No. We do not sell tickets in any case. You buy all entries yourself from official sellers — Flower Dome, Cloud Forest, Floral Fantasy, Skyway, or Observatory.
How fast do you reply?
Written requests are answered in order received with route and fee details. For dates within 48 hours, call +65 6420 6848 for a faster check.
Where do we meet the guide?
At the confirmed point around 18 Marina Gardens Dr, Singapore 018953, named in your confirmation message. Different routes use different doors, so follow your message, not a general map pin.
What if we already hold entries for the giant waterfall or light show?
Send the exact times in your first message. We build the Singapore gardens itinerary around them and protect the timed gates first.